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Many customers placing orders on AliExpress often have questions like: Why is AliExpress shipping so slow? Why haven’t I received my parcel after a 2-month delivery? Why is there no updated logistics tracking information? Why do sellers ask me to wait for more days after I open a dispute? These concerns lead to doubts about the safety and reliability of shopping on AliExpress.
In this post, we will objectively analyze the most frequently asked questions about AliExpress and provide practical tips to help you avoid common problems and ensure a happy shopping experience.
1. Is AliExpress Legit?
Yes, AliExpress is a legitimate platform operated by Alibaba Group. It connects consumers with sellers from around the world, similar to eBay. AliExpress enforces rules and regulations to ensure all businesses operate legally.
2. Why Are AliExpress Prices So Low?
Most sellers on AliExpress are based in China, where production costs are lower. By connecting buyers directly with manufacturers, AliExpress eliminates middleman markups. Many sellers also use economical shipping methods, which are cheaper but take longer to deliver.
3. Is It Safe to Buy from AliExpress?
AliExpress is a safe marketplace with extensive buyer protection. This includes:
- Privacy Protection: Keeps your personal and payment information secure.
- Refunds for Non-delivery: If you don’t receive your order within the promised time, you can get a refund.
- Refunds for Misrepresented Items: If an item doesn’t match the description, you’re eligible for a refund.
4. Why Do Some People Think AliExpress Is a Scam?
While some may think AliExpress is a scam due to issues like long delivery times, outdated tracking, or receiving items that don’t meet expectations, these are common challenges in international shipping. The term “scam” is often an exaggeration.
5. Common Shipping Methods on AliExpress
AliExpress offers several shipping options:
- Economy Shipping: 20-60 days, low cost but slow.
- Saver Shipping: 30-50 days, slightly faster.
- Standard Shipping: 10-45 days, a good balance of cost and speed.
- Premium Shipping: 5-10 days, fast but expensive.
6. Why Is AliExpress Shipping So Slow?
Slow shipping is typically due to economical shipping methods. Delays can occur due to customs checks, transfer flights, and full logistics warehouses. Major holidays, shopping days, and events like COVID-19 can also slow down delivery.
7. Why Is There No Tracking Info or Delayed Updates?
Economic shipping methods often provide limited tracking information. Postal services in different countries may not update tracking details promptly, especially for low-cost shipments.
8. How to Avoid Long Wait Times?
- Choose Sellers with Local Warehouses: This reduces shipping time significantly.
- Opt for Special Line Delivery: Special lines offer faster delivery than postal services at a reasonable cost.
9. How to Select Reliable Sellers?
Look for sellers with detailed product descriptions and clear images, including usage videos. Check reviews and feedback from other buyers. Avoid sellers asking for payments outside of AliExpress.
10. When to Open a Dispute and File a Claim?
- Order Not Received: Open a dispute after the delivery time has passed (usually 60-75 days).
- Unsatisfactory Products: Provide clear evidence, such as photos or videos, to negotiate a refund.
AliExpress mediates disputes, but resolution times can vary. It’s best to contact the seller first to resolve issues before escalating to a dispute.
Conclusion
Shopping on AliExpress can be safe and enjoyable if you follow the right steps. Choose reliable sellers, understand shipping options, and know how to handle disputes. With these tips, you can make the most of your AliExpress shopping experience.
If you found this guide helpful, share it with your friends. For more information on importing or dropshipping from China, feel free to reach out to us.
